Privacy Policy
Last updated: January 2025
Wintino Casino ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website and services.
1. Information We Collect
Personal Information:
- Full name, date of birth, and gender
- Email address and phone number
- Residential address
- Identity verification documents
- Payment information and transaction history
Technical Information:
- IP address and device information
- Browser type and operating system
- Pages visited and time spent
- Referral source
Gaming Information:
- Games played and betting history
- Account balance and transactions
- Bonus and promotion usage
2. How We Use Your Information
We use your personal information to:
- Create and manage your account
- Process deposits and withdrawals
- Verify your identity and prevent fraud
- Provide customer support
- Send promotional communications (with consent)
- Comply with legal and regulatory requirements
- Improve our services and user experience
- Detect and prevent problem gambling
3. Legal Basis for Processing (GDPR)
We process your data based on:
- Contract: Processing necessary to provide our services
- Legal Obligation: Compliance with gambling regulations, AML laws, and tax requirements
- Legitimate Interest: Fraud prevention, service improvement, and direct marketing to existing customers
- Consent: Marketing communications and non-essential cookies
4. Data Sharing
We may share your information with:
- Payment processors to handle transactions
- Identity verification services
- Regulatory authorities when required by law
- Game providers for game functionality
- Professional advisors (legal, accounting)
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal data for as long as your account is active and for a minimum of 5 years after account closure to comply with anti-money laundering regulations. Some data may be retained longer if required by law or for legitimate business purposes.
6. Your Rights
Under GDPR and applicable laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit processing of your data
- Portability: Receive your data in a portable format
- Object: Object to certain processing activities
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@wintino.net
7. Data Security
We implement robust security measures including:
- SSL/TLS encryption for all data transmission
- Encrypted storage of sensitive information
- Regular security audits and penetration testing
- Access controls and employee training
- Incident response procedures
8. Cookies
We use cookies to enhance your experience, analyze site traffic, and personalize content. For detailed information, please see our Cookie Policy.
9. International Transfers
Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.
10. Contact Us
For privacy-related inquiries:
- Email: privacy@wintino.net
- Data Protection Officer: dpo@wintino.net
You also have the right to lodge a complaint with your local data protection authority.